Investigate, reconcile and bill faster: latest Monitor updates
Monitor just got four upgrades that make self-service investigation, reconciliation and billing quicker and more precise. You can now follow how messages connect, break Statistics down by identifier, and filter both Statistics and the Message Overview to an exact time.
Why this matters
High message volumes, multi-entity billing and time-critical support all create the same problem: the answer is somewhere in Monitor, but it takes too long to reach. Reconciling billing by subsidiary often meant exporting to Excel, and tracing one message could mean scrolling through a whole day of traffic. These four updates put the connections, identifiers and exact time windows you need right where you're already working.
What's new
Follow the full story of a message - Linked messages on the Message Overview
Tracing how a message related to others, its duplications, splits, merges, partner switches, used to mean manual searching with no way to see or jump between the links. Now the Message Overview surfaces those connections for you, so an investigation that once spanned several screens happens in a couple of clicks. This one came straight from customer requests.
Spot connected messages instantly with a linked-messages count, shown up to 99+
Jump straight to the message you need, previewing up to five references on hover or opening the full list
Trust what you're looking at, with each reference tied to the ecosio Message ID and a tooltip to explain it
Break billing down by your own identifier - GLN and identifier filter on Statistics
Multi-entity customers could only split billing data by partner, not by their own identifiers, so reconciling by subsidiary usually ended up in Excel. Now you can filter Statistics by a single identifier such as GLN, Peppol participant ID or customer number, so your billing view lines up with how your business is actually structured. It's one of our most-requested Statistics improvements.
Reconcile by subsidiary, not just by partner, filtering by one identifier per query
Find the right identifier fast with free text or the alias dropdown, plus a tooltip showing what's searchable
Hand over clean numbers, with filtered report downloads matching your selection
Validate billable volumes to the exact hour - Date and time picker on Statistics billable messages
Statistics could only be filtered by preset ranges like this week, so checking billable volumes around a specific event, such as a go-live or a sudden spike, wasn't possible. Now you can narrow billable message statistics to an exact date and hour range and carry that straight into your export, so the numbers are easy to validate and defend.
Check volumes around a specific event by picking an exact date and hour range
Match the source data, with filtering by full hours in line with how billable data is stored
Back up the figures, with your selection included in the CSV export
Pinpoint the exact time - Time picker on the Message Overview
Filtering the Message Overview by date alone meant paging through everything that happened that day to find a single message. Now you can filter to an exact time, down to the minute, so a time-critical investigation takes seconds instead of a scroll through hours of traffic. This came straight from your feedback.
Find the exact moment an issue happened, setting start and end times down to the minute
Cut investigation time from a full-day scroll to a few seconds
Keep the detail, with your selection included in CSV downloads
Technical notes
Some features depend on customer configuration, permissions or rollout status, so availability may vary by company and user
Linked messages show a count up to 99+, with up to five references on hover and the full list in the modal
The Statistics identifier filter works one identifier at a time
The Statistics date and time picker works by full hours, while the Message Overview time picker goes down to the minute
Linked message references use the internal ecosio Message ID, not your own message reference
Take a look in Monitor and tell us what you think🔥
The ecosio Product team