Faster, more collaborative go-lives with the latest enhancement in Monitor
The Onboarding’s module in Monitor now includes conversations. For the first time, you can collaborate on onboarding’s directly in one place instead of relying on phone calls, emails or chat threads. Combined with ecosio’s fully managed onboarding service, this means every update, file and decision stays in context, so projects move faster and smoother, and nothing slips through the cracks.
Why this matters
With conversations built in, the Onboarding’s module becomes your single place to collaborate. No more chasing updates across tools. Just faster go-lives, smoother projects and confidence that nothing slips through the cracks.
What’s new
Conversations at the centre
Collaboration is now built into the module through conversations
Start a conversation and assign an owner or a user group
Create follow-up conversations to hand off the next step
Preview context, then close the conversation when work is complete
All context in one place
Every conversation sits alongside files, comments and history
Project overview shows all active onboardings and connections, including risks and progress
File sharing supports EDIFACT, XML, Word, Excel and PDF directly inside the conversation
With history always visible, mapping and connection issues are resolved faster
Clear ownership across projects
Conversations keep responsibilities visible
Track open conversations per project and per user
Review context before closing out work or handing it over
Maintain accountability with shared visibility
Momentum even when people are away
Work doesn’t stall if someone is out of office
Assign conversations to a user group so any available member can take over
User groups are set up and managed in company settings
Additional improvement: cleaner ticket handling
A new update disables comments on tickets once they are closed. If further action is needed, users can now create a new, linked support ticket instead.
The ecosio Product team