The Onboarding’s module in Monitor now includes conversations. For the first time, you can collaborate on onboarding’s directly in one place instead of relying on phone calls, emails or chat threads. Combined with ecosio’s fully managed onboarding service, this means every update, file and decision stays in context, so projects move faster and smoother, and nothing slips through the cracks.

Why this matters

With conversations built in, the Onboarding’s module becomes your single place to collaborate. No more chasing updates across tools. Just faster go-lives, smoother projects and confidence that nothing slips through the cracks.

What’s new

Conversations at the centre

Collaboration is now built into the module through conversations

• Start a conversation and assign an owner or a user group

• Create follow-up conversations to hand off the next step

• Preview context, then close the conversation when work is complete

All context in one place

Every conversation sits alongside files, comments and history

• Project overview shows all active onboardings and connections, including risks and progress

• File sharing supports EDIFACT, XML, Word, Excel and PDF directly inside the conversation

• With history always visible, mapping and connection issues are resolved faster

Clear ownership across projects

Conversations keep responsibilities visible

• Track open conversations per project and per user

• Review context before closing out work or handing it over

• Maintain accountability with shared visibility

Momentum even when people are away

Work doesn’t stall if someone is out of office

• Assign conversations to a user group so any available member can take over

• User groups are set up and managed in company settings

Additional improvement: cleaner ticket handling

A new update disables comments on tickets once they are closed. If further action is needed, users can now create a new, linked support ticket instead.

The ecosio Product team