Product Updates

How good documentation helps ecosio customers get more value, faster.

In B2B communication, small details have big consequences. You manage multiple partners, formats, systems, and changing regulations, so documentation becomes the backbone for consistent execution.

When you adopt a new platform or when a new feature is rolled out, speed to clarity matters. You need to know what changed, why it matters, what to do next, and how to do it right the first time.

That’s why our documentation portal is part of ecosio’s service delivery. It helps you get answers fast, and helps your teams keep moving as requirements evolve.

What is our documentation portal?

Our documentation portal is ecosio’s expert-curated, customer-facing source of truth for product documentation and updates. It brings documentation, practical guidance, recipes, and a complete changelog into one place, so you can find what you need quickly, act with confidence, and keep momentum.

It covers four core areas:

• Global e-invoicing compliance: country-specific implementation guidance from ecosio’s in-house experts, with links to our country pages for deeper regulatory context

• Monitor: guides that help you track EDI traffic and manage connections with confidence

• API and connectors: technical documentation to support ERP and partner integrations through the ecosio API

• Recipes: best-practice, step-by-step guidance for common use cases and integration scenarios

The ecosio difference: why documentation is mission-critical for B2B communication

Some providers might automate e-invoicing, but then leave you to figure out the rest when requirements change. ecosio goes further.

Our teams actively monitor 200+ regulatory and market sources every day, and that expertise is distilled into actionable guidance and published in the portal, so you have clarity at the moment you need it.

As a living extension of ecosio’s expert service, the portal helps you:

• Reduce implementation risk with clear, repeatable configuration and processes

• Move faster with fewer tickets because teams can self-serve answers when they need them

• Improve reliability over time as integrations scale across partners, formats, and internal stakeholders

• Stay resilient through change when features, regulations, and business needs evolve

A living resource that grows with ecosio

The portal is designed to stay current. As ecosio’s products and country coverage expand, the documentation expands too.

This is your tool, so your feedback helps us improve and prioritise the right content.

To share feedback:

• Use the buttons on the right-hand side of each page to let us know if the content was useful or not:

  

• Or share feedback the usual way on Featurebase

Explore our documentation portal now!

The ecosio Product team

ENGLISH VERSION below

Wir rollen in Flow eine Sicherheitsverbesserung aus, die strengere Validierungsprüfungen im Hintergrund einführt. Das hilft, Daten zu schützen und Flow zuverlässig zu betreiben

Die meisten Nutzer werden keine Änderung bemerken. Wenn Sie jedoch benutzerdefinierte Integrationen oder automatisierte Bots mit Flow nutzen, können Fehler auftreten, wenn Anfragen die aktualisierten Validierungsregeln nicht erfüllen.

Warum wir diese Änderung vornehmen

• Um Flow vor ungültigen oder unerwarteten Eingaben und unbefugten Zugriffen zu schützen

• Um Ihre Daten besser zu schützen und die Plattform stabiler zu machen

Was das für Sie bedeutet

• Die meisten Nutzer sind nicht betroffen

• Benutzerdefinierte Integrationen oder automatisierte Anfragen können betroffen sein, wenn sie Daten senden, die nicht dem erforderlichen Format entsprechen

• Durch das Aktualisieren deiner Konfiguration gemäß den Validierungsregeln funktioniert alles wieder wie gewohnt

Was zu tun ist

• Wenn Sie keine benutzerdefinierten Integrationen oder automatisierten Anfragen nutzen, müssen Sie nichts tun

• Wenn Sie nach dieser Änderung neue Fehler bemerken, überprüfen und aktualisieren Sie die Konfiguration, die die Anfragen erzeugt

• Wenn Sie einen Bot nutzen, stellen Sie bitte sicher, dass die von ihm gesendeten Anfragen gültig sind

Wenn Sie Hilfe bei der Diagnose eines Problems brauchen, wenden Sie sich bitte an den ecosio Support und teilen Sie Bildschirmfotos, Fehlerdetails, Zeitstempel und relevante Anfrageinformationen. Für Probleme, die durch automatisierte Bots verursacht werden, bieten wir keinen Support an

Das ecosio Flow Team

We’re rolling out a security improvement in Flow that introduces stricter backend validation checks. This helps protect data and keep Flow running reliably.

Most users won’t notice any change. If you use custom integrations or automated bots with Flow, you may see errors if requests don’t meet the updated validation rules.

Why we’re making this change

• To protect Flow against invalid or unexpected input

• To keep your data safer and the platform more stable

What this means for you

• Most users are unaffected

• Custom integrations or automated requests may be impacted if they send data that doesn’t meet the required format

• Updating your configuration to comply with the validation rules will restore normal operation

What to do

• If you’re not using custom integrations or automated requests, there’s nothing you need to do

• If you notice new errors after this change, review and update the configuration that generates the requests

• If you use a bot, please make sure the requests it sends are valid

If you need help diagnosing an issue, contact ecosio Support and share the error details, timestamps, and any relevant request information. We do not offer support for issues caused by automated bots.

The ecosio Flow team

These Monitor updates help teams work through support and project tasks faster, spot new releases sooner, and handle key operational actions in a more self-service way.

Why this matters

When there are lots of tickets, conversations, and messaging tasks, a lot of time gets lost in the admin work. This update reduces the back and forth, so it is quicker to find what needs attention and move things forward.

What’s new

Faster support visibility

Conversations overview (new consolidated list)

A consolidated conversations list brings conversations across multiple tickets into one place, reducing the need to open each ticket to work through assigned items. The overview supports actions like replying, resolving, and taking over group-assigned items.

• One list for items that need attention across tickets

• Direct actions supported from the overview, including reply and resolve

• Group work supported via take-over flow for shared assignments

Better release visibility

News and releases quick view dot

A badge next to News & Releases highlights unread updates, making new content easier to spot at a glance.

• New updates become visible without repeatedly checking the section

• Supports quicker discovery of newly shipped capabilities

More self-service for messaging and partner operations

Manual message upload

Manual message upload is now available in Monitor to send a single message file to the ecosio Hub, either only for testing purposes, or directly sending to the receiver. Typical use cases include test files, retries after fixing exceptions, and quick corrections.

• Faster testing workflows for technical teams

• Quicker recovery when messages need manual fixes and a re-upload

• Supports both testing and sending paths (based on selection)

Management API self-service connector (for partners)

A self-service connector for the Management API reduces operational overhead by enabling faster credential handling in Monitor, including user key regeneration and easy access to key identifiers (URL, user ID, app key).

• Faster key regeneration without waiting on support

• Clearer ownership for partners managing their own integrations

• Better day-to-day security hygiene through simpler key rotation

Technical notes

• Support tickets and manual message upload require enablement and permissions, so availability may vary by company and user

• News and releases badge shows unread items since the last visit, capped at 99+

• Manual message upload currently supports one file per upload, up to 50 MB, with allow-listed formats only

The ecosio Product team

The United Arab Emirates is launching a mandatory e-invoicing system for all VAT-registered businesses engaging in B2B and B2G transactions, with Phase 1 enforcement starting July 2026. This five-corner continuous transaction control (CTC) model requires real-time reporting to the Federal Tax Authority (FTA) and structured invoice exchange via Peppol.

With Global E-invoicing Compliance, we are building support for the UAE so you can meet these requirements through one managed connection.

Why the UAE mandate is different

The UAE's system introduces a multi-step compliance process:

• Dual delivery requirement: every invoice must be reported to the FTA via a Tax Data Document (TDD) and sent to your trading partner via Peppol as UBL 2.1, two separate but coordinated flows.

• Accredited service provider requirement: only accredited service providers can issue, transmit and report invoices. You cannot connect directly to the FTA or Peppol network on your own.

• Cross-border handling: exports must be reported to the FTA even when overseas buyers are not on the UAE Peppol network.

  Managing this in-house means establishing a legal entity, achieving accreditation, and maintaining two delivery flows, which is a significant burden for a single country mandate.

What we are building for you

With Global E-invoicing Compliance, we are designing UAE support to handle both Peppol exchange and FTA reporting in one coordinated process:

• Dual delivery in one flow: route invoices to trading partners via Peppol and submit compliant TDD data to the FTA through a single connection.

• Built-in AE PINT transformation: transform invoices, credit notes and self-billed invoices into compliant UBL 2.1 and validate all tax-related fields before submission.

• Accredited service provider status: leverage our ASP accreditation to avoid legal entity setup, capital requirements and ongoing compliance obligations.

Ready to dive deeper?

The July 2026 deadline means you need to start planning now to avoid last-minute integration issues and compliance penalties.

• Explore timelines and technical requirements: E-invoicing in the UAE

• And contact our sales team when you are ready for the transition: Get in touch

The ecosio Product team

Germany is in the middle of a phased B2B e-invoicing rollout. Since 1 January 2025, businesses established in Germany must be able to receive and process structured electronic invoices for domestic B2B transactions.

Germany’s approach is currently focused on digitisation between trading partners, without mandatory, real-time invoice clearance by the tax authority. That said, requirements are expected to evolve over time as Germany aligns with EU ViDA and future digital reporting requirements ahead of the 1 July 2030 deadline.

Timeline for Germany

• 1 January 2025: All domestic businesses must be able to receive and process structured e-invoices (domestic B2B).

• End of 2026: End of transition period for “other invoices” (for example paper and non-compliant PDFs).

• 1 January 2027: Domestic businesses with annual turnover over €800k must issue structured e-invoices.

• 1 January 2028: All domestic businesses must issue structured e-invoices.

What you must know about Germany

• Scope and model: The mandate applies to domestic B2B transactions between German-established entities. Invoice exchange is decentralised (supplier and buyer model). There is no central B2B platform today.

• Format requirements (EN 16931): Structured e-invoices must comply with EN 16931.

  • Common syntaxes: UBL, Peppol BIS and UN/CEFACT CII. xRechnung for B2G.

  • ZUGFeRD is also permitted (hybrid PDF/A-3 with embedded XML), provided it is EN 16931-compliant.

• What changes in practice (2025–2026): Paper, PDFs, and other non-EN 16931 electronic formats are treated as “other invoices”. They are allowed during the transition, but will no longer be valid after 2026.

• Transmission protocols: Recipients must provide an email inbox for receipt of e-invoices. Trading partners can agree alternative transmission methods such as Peppol, AS2, SFTP, or providing invoices for download via a customer portal.

• Storage and audit readiness: E-invoices must be stored to ensure authenticity of origin, integrity of content, and legibility. In practice, organisations should plan for long-term archiving obligations (commonly 10 years).

• Regulatory direction: The mandate was formalised through the Growth Opportunities Act, with additional clarification published by the German Federal Ministry of Finance (BMF) (draft guidance issued in 2024) on how e-invoices should be issued and handled.

How a managed compliance service helps

For large organisations, the main risk is not only meeting a single mandate, but maintaining a scalable approach across formats, protocols, partner variability, and ongoing regulatory change.

With ecosio’s managed compliance service for e-invoicing, we help teams:

• Connect once via a single gateway to exchange e-invoices with customers, suppliers, and networks.

• Keep formats compliant through validation and conversion, including EN 16931-aligned handling.

• Support multiple transmission options (email-based receipt, Peppol, AS2, SFTP, and more) based on each partner’s capability.

• Stay future-ready as Germany’s model moves towards broader EU digital reporting expectations.

Want to know more about Germany? Have a deeper look into this country in our country profile page, our FAQ has been especially popular for answering common questions about this mandate. In case you’re ready to discuss how ecosio can help your specific business case for Germany and many other countries, get in touch today!

The ecosio Product Team

If you are a white-label partner, your growth often hits a predictable ceiling. As you take on more customers, your team spends more time juggling timelines and chasing simple setup steps like account creation or connector status checks. You are ready to deliver, but you are stuck waiting for a ticket to clear someone else's queue.

The latest updates to the Monitor and Connect remove these hurdles by giving you both the visibility and the tools to act independently. The new Customers Overview in the Monitor provides a single source of truth for your entire portfolio. You can instantly see every client environment, track connector counts, and see assigned consultants across hundreds of accounts without switching views.

To turn that visibility into action, the Management API within Connect lets your team programmatically handle core onboarding steps. You can build three-level company hierarchies, create accounts, and roll out e-invoicing countries in minutes rather than hours.

How this changes your day-to-day:

• Eliminate delivery stalls: By using the API to automate routine setups, you cut out the handoffs that usually add days to a project timeline.

• Spot issues before clients do: The consolidated Customers tab ensures you see a connection gap across your portfolio before it becomes a support ticket.

• Autonomy with a safety net: You control the timing and repeatability of the rollout, while ecosio maintains the high-level quality control and operational monitoring in the background.

This isn’t about simple automation, it is about ensuring your delivery team keeps its momentum so you can scale your partner ecosystem with confidence.

Discover how ecosio simplifies global e‑invoicing compliance at ecosio.com or or get in touch with our experts today.

The ecosio Product team

The Philippines is rolling out a mandatory electronic invoicing system that will reshape how in-scope taxpayers issue and report invoices. Instead of only sending a document to your customer, you now need to ensure that the same data reaches the Bureau of Internal Revenue (BIR) in the prescribed JSON format and through the national Electronic Invoicing System (EIS).

With Global E‑invoicing Compliance, we are building support for the Philippines so you can prepare for the 31 December 2026 deadline and subsequent expansion phases without introducing extra portals, manual workarounds, or custom integrations.

Why the Philippines is different

The Philippines has adopted a clearance‑based model centred on the BIR's EIS platform. Rather than simply archiving invoices for later reporting, relevant transaction data must be sent in real time or near real time to the tax authority using a standard JSON schema and digital signatures. That means:

• E‑invoicing applies across B2B, B2C and B2G transactions

• A defined set of document types is in scope, including sales invoices, service billings, credit and debit notes, export invoices, nominal invoices and official receipts

• In‑scope taxpayers must register and complete a certification process with the BIR before they can start transmitting through EIS

• Non‑compliance can trigger financial penalties, delayed VAT processes and increased audit risk

• Businesses must retain e‑invoice data for 10 years in a secure, accessible format, while managing parallel requirements such as local archiving, QR codes, and separate delivery of readable invoice copies to buyers

What we are building for you

With Global E‑invoicing Compliance, we are designing Philippines support to handle both commercial invoice delivery and EIS reporting through a single, coordinated flow. This includes:

• Connect your existing ERP or invoicing landscape to BIR's EIS using a single connection

• Transform supported document types into the required JSON format and apply the necessary JWS electronic signature

• Send transaction data to EIS for clearance and, in parallel, deliver readable invoices to your customers via the preferred channel

• Handle domestic B2B, B2C and B2G flows as well as exports within a unified setup

• Track submission status, acknowledgement identifiers and error messages in one place

What to do next

If you fall under the first wave of in‑scope taxpayers in the Philippines, or expect to be included in later phases, now is the time to prepare. Registration, certification, testing and internal process changes all take time, and early movers will be better positioned once the 31 December 2026 deadline approaches.

For a detailed breakdown of the Philippines' e‑invoicing requirements, visit our dedicated e‑invoicing in the Philippines page. If you are ready to explore how we can help you manage Philippine e‑invoicing as part of a broader global strategy, contact our sales team today.

The ecosio Product team

We are excited to announce that we have successfully achieved accreditation from the Ministry of Business, Innovation and Employment (MBIE) and are officially a certified Peppol Access Point in New Zealand. This milestone enables enterprises to meet New Zealand's B2G mandate and voluntary B2B e-invoicing requirements through Global E-invoicing Compliance.

With our New Zealand accreditation now live, businesses can seamlessly exchange e-invoices with government agencies and private sector trading partners across the Peppol network, helping you future-proof your APAC e-invoicing strategy as adoption continues to expand across the region.

What New Zealand accreditation means for your business

New Zealand is advancing its digital economy through a "Government First" strategy. Since July 2022, all central government agencies have been required to receive e-invoices via the Peppol network. From 2026 onward, e-invoicing is becoming the default payment method for public sector entities, with agencies required to pay e-invoices within 5 to 10 business days.

While B2B e-invoicing remains voluntary, businesses are increasingly adopting Peppol to unlock faster payments, reduce manual errors, and streamline financial processes. New Zealand and Australia share the same Peppol infrastructure, enabling seamless Trans-Tasman e-invoicing through a single Access Point.

How Global E-invoicing Compliance simplifies New Zealand e-invoicing

With Global E-invoicing Compliance, you can meet New Zealand's B2G and B2B requirements without additional point-to-point integrations. Our solution provides:

• Certified MBIE accreditation ensuring compliance with New Zealand's security and governance requirements

• PINT A-NZ format expertise handling the mandatory standard for all Peppol transactions

• Global coverage enabling you to manage New Zealand e-invoicing alongside any other countries where you operate through one single platform

Ready to connect?

Visit our New Zealand country page for detailed technical specifications, or contact our sales team today to secure your connection and ensure your business is fully compliant with New Zealand standards.

The ecosio Product team